Chipsharmony Responsible Social Gameplay Policy
VERSION: 1.0
DATE OF LAST UPDATE: January 24, 2025
Chipsharmony is committed to ensuring that our players enjoy a safe and responsible gaming environment. As a free-to-play social casino, we prioritize player care and social responsibility, encouraging healthy gaming habits and providing tools to help players manage their experience.
We believe that it is our shared responsibility with you, the player, to maintain control over your gaming activities while ensuring an enjoyable and entertaining experience. Below, you will find various tools and resources available to support responsible gameplay.
1. Introduction
1.1. This Responsible Social Gameplay Policy (RSG Policy) outlines the control tools, information, and resources available to registered players of Chipsharmony.
1.2. The RSG Policy is part of the Chipsharmony Terms and Conditions. Any terms defined in the Terms and Conditions apply here as well.
1.3. We may update this policy at any time. Any amendments will be published on the platform and will take effect immediately.
1.4. If the changes are significant and affect your rights, we will notify you, and you must re-confirm your acceptance before continuing to play.
2. Chipsharmony Responsible Social Gameplay Program
2.1. The Responsible Social Gameplay Program (RSG Program) provides control tools, information, and resources to help players make informed decisions and prevent problematic gameplay on our platform.
2.2. The RSG Program supports players at any stage, from registration to gameplay, offering a range of tools for education and control as well as resources for professional help.
2.3. While we provide tools to help manage gameplay, the decision to play remains your personal choice. We do not offer counseling or police player behavior, but we focus on providing support and guidance.
2.4. Our staff is trained to offer help and guidance on responsible gaming. You are encouraged to reach out if you need assistance managing your gameplay.
3. Gameplay Control Tools
3.1. Activity Reminders
You can set reminders to monitor how long you’ve been playing, with intervals of 15, 30, 45, or 60 minutes.
3.2. Account History
You can review your gameplay history
3.3. Limits
You can set limits on the amount of virtual currency (Sweeps Coins) you use or the amount of time spent playing, with options for daily, weekly, or monthly limits.
3.4. Daily Time Limits
Set a limit on the number of hours you spend logged in daily. Once the limit is reached, you will be logged out until the next day.
4. Access Control Tools
4.1. Taking a Break
If you need a short break, you can temporarily suspend your account for 1, 3, 7, 14, or 30 days.
4.2. Self-Exclusion
For a longer period, you can self-exclude for 6 months, 1 year, 3 years, 5 years, or indefinitely.
4.3. Permanent Account Closure
If you decide to permanently close your account, you may do so by contacting customer support. Note that this is irreversible.
5. Self-Assessment
If you are concerned about your gaming habits, you can take a self-assessment test to evaluate your behavior.
6. Support Organizations
If your gaming has impacted your mental health, finances, or relationships, we encourage you to seek help from independent organizations such as:
- YourDOST for support with excessive gaming behavior.
- Financial Therapy Association of India (FTAI) for assistance with managing financial issues.
7. Education on Responsible Gameplay
7.1. Randomness
All game outcomes are random, and results cannot be predicted.
7.2. Tips for Safe Gameplay
- Set time limits before playing.
- Avoid playing while upset or intoxicated.
- Remember, this is just entertainment, not a source of income.
7.3. Signs of Problem Gameplay
If gaming starts to affect your finances, relationships, or work, it may be time to consider taking a break or seeking help.
8. Player Protection
8.1. Vulnerable Players
We do not recommend playing if you are under stress, experiencing financial hardship, or struggling with any form of addiction.
8.2. Protection of Minors
We take measures to prevent underage gaming on our platform. Please use parental control tools if minors have access to your device.
